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Software SaaS / cloud

Sunka Helpdesk Cloud

Shared inbox, SLAs, and a customer portal for support teams.

Custom quote — tell us your scope and we will respond with a proposal

Built with

Laravel

Alpine.js

Tailwind CSS

MySQL

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Overview

Cloud helpdesk: tickets from email and the portal, canned replies, and SLA clocks.

Sold as SaaS or self-hosted source. Integrates with the Client Delivery Portal if you own both.

Product tour

Screens

Click a screen to enlarge. Use next and back — or the arrow keys — to move through the tour.

Sunka Helpdesk Cloud screen 1 — Product screen

Sunka Helpdesk Cloud screen 2 — Product screen

Capabilities

Features

Shared inbox

Assign, collide, and mention teammates.
SLA clocks

First response and resolution targets.
Macros

Canned replies with variables.
CSAT

One-click rating after close.

Try it

Demo & testing accounts

Use these credentials on the live demo. The sandbox resets nightly — do not use them in production.

Helpdesk: https://demo.sunkatech.com/sunka-helpdesk-cloud
Agent: support@demo.sunkatech.com / DemoDesk!23
Requester: user@demo.sunkatech.com / DemoDesk!23
Sample ticket: HD-1042 (password reset).

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Pricing

Packages

Pay once. Download the product and run it as yours — no monthly fee.

Inbox

Pay once · source included

Quote on request

Popular

5 agents, email + portal, source included.

Source code unlocks in Portal → Downloads after payment.

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Buy this product

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Inbox

Pay once · source included

Popular

Quote on request

Open demo Partner programme

Request customization

Tell us what to tailor. We'll open a CRM lead automatically.

Customer reviews

SLAs we can show a client

5/5

First-response timer changed how the team works.

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